Mahon MultiMedia Reviews (3/5)

We bought a hot point washing machine for my mother here. We received excellent service especially the two men who delivered and plumbed the machine. They were very helpful and kind to my elderly mother. Thanks so much lads.

Terrible experience with collect in store service. Poor customer support and service in general. There is a False advertising on the web site: "Order online & collect within 1 hour from your local store". I have ordered the item which is currently in stock in my local store however, I've been asked to wait until 6th of August with collection. I have contacted Customer support to cancel my online order so I will be able to make purchase in person today however, my request has been declined by very unfriendly customer support agent. So paid for the item, cannot collect it in time and cannot cancel the order.

Hello, I wanted to tell you how much I liked this store, but it’s not true. I wanted to buy an iron for home, I decided on the model on the display case, I chose it slowly for 10-15 minutes. During this time, not a single consultant approached me. And even when I asked a consultant to come to me. By the way, he stood about 7 meters from me, he nodded his head to me, letting me know that he was coming towards me, but along the way he changed his mind and went to another buyer. The rest of the consultants talked among themselves without showing any interest in the customers.Then I took a photo of the price and model of the iron and went to the cashier, where I asked for this iron. But even there I was disappointed; the cashier did not willingly enter this price tag into the computer and answered out of stock. Without offering to order or anything else. As a result, I can conclude that the staff just goes to this (property) to drink coffee and have a fun chat, not paying attention to the customers.

Can't say anything about the store but dont try calling them for info. it says press 2 to talk to someone about a purchase , i pressed 2 and it says to make a purchase visit the website or the store and then hung up! I just want to talk to someone!!! Stop with these answering machine nonsense

I love shopping at Currys. The staff are super friendly, helpful, and take the time to explain everything in detail. The quality of the products is ensured, and the employees are very knowledgeable about the products, providing thorough explanations.

Oh, Currys at Mahon Point, how you have managed to turn a simple task into an odyssey of incompetence and frustration. Let’s break down this epic saga, shall we? It all began when I decided to purchase a Canon scanner. Being the diligent shopper, I checked your website to confirm its availability at the Mahon Point location. Eureka! The scanner was available. Or so I was misled to believe. Here's where the absurdity kicks in. I wanted to use a gift card for the purchase, but no, that's not an option on the website. Apparently, in the twisted world of Currys, you need to order the item online using real money, trek to the store, and then, somehow, they will refund you the money using the gift card. Who came up with this gem of a policy? Kafka? Nonetheless, I played along. I ordered the scanner, was promised it would arrive in 1-3 business days. A week later, I called the store. “Of course, it's waiting for you,” they assured me. Delighted, I drove to Mahon Point – which, as it turns out, was POINT-less. Upon arrival, I was informed the scanner hadn't arrived. Congratulations, Currys, for redefining customer DISservice and showcasing a spectacular lack of coordination and communication within your team. To say I’m annoyed would be an understatement. The experience was an infuriating blend of incompetence and utter disregard for customer satisfaction. If this is how you treat your customers, it’s no wonder people dread shopping in-store. And here I am, still waiting for the elusive Canon scanner. At this point, I can only hope I don't die of old age before it finally arrives, if it ever does. Currys, you've truly outdone yourselves in creating an unparalleled exercise in frustration. Consider this a well-deserved standing ovation for the worst shopping experience of my life. I hope this review serves as a cautionary tale for anyone considering setting foot in Currys at Mahon Point – proceed at your own risk.

I bought a Lenovo laptop at Currys Online and this IdeaPad 3-15ITL 6 came with a nVME (C drive) and a SSD Bay to add a SSD with NO cable (by design). Lenovo is NOT able to send me the correct SSD cable and asking the Currys team... "I have no clue what you're talking about!" I made some photos and the only reaction is ("You opened the laptop... NO WARRANTY!" - I didn't ask for warranty!!!). The date of purchase was 6 weeks ago and... surprize... I still have no cable for the Laptop (which works excellent!). So I will avoid Currys and Lenovo (like I do with HP - printer cartridges overprized) and look somewhere else in the future.

Hi all avoid please ordering online i payed for my juicers on 9th of March and still have not received yet never been delivered to my address and now they send me emails the product not in stock. This is awful because they and DPD sent me email in march the time and date when will arrive but never arrived. All I need is my money back and to advise other people to avoid buying online with them. Thank a million.

I bought a nice headset from Curries, Mahon Point, Cork. I have strong suspicions that the headset is fake for the following reasons: - Its extremely light (has this kind of "cheap" item weight) - The audio quality is not that great - Microphone doesn't really work - Never tells accurate battery percentages left - Sometimes turns off randomly I go to physical stores to make sure I get a good quality product that I can touch and for 150 euro, I managed to get some kind of counterfeit item. Never again going to Curries, would rather order from Amazon

Don't buy anything expensive or high end here. They did everything possible to avoid honoring a warranty on an expensive laptop I bought. I bought an expensive laptop from Curry's online. The laptop died within the 12 month warranty period. It was a motherboard issue not caused by water or any other damage. I called customer support who told me to bring it to this branch to have it repaired. The managers refused to take it back, even though it was under warranty, and said I didn't have insurance on it so they can't honor the warranty. I had to call customer support in the UK and have them speak to the managers in this branch to force them to take the laptop back for repairs. They eventually agreed to take it back but ended up telling me strings of lies about the duration of the repair and about data recovery from the laptop (which I needed for my college work). I left the laptop with them for what was supposed to be a 2 week repair. After the first week I tried checking the repair reference number they had given me to see if there was an update. I found that no such reference number existed. I called into the store a week and a half after giving them the laptop and found that it was still just sitting behind the counter. No repairs had started. I asked if it would still be done in the two weeks and I was told it was going to be shipped to the UK for repairs, it wasn't going to be collected until the following week and that it would be about a month before it came back. I had a few more conversations with them about the repairs over the days which followed but I was so sick of the lies and their attitude that I just took the laptop back and paid to have it repaired elsewhere.

Horrible customer service. Once you bought something without paying extra for the extended warranty they won't be bothered to deal with you so the case has been raised with a small claim court as they will leave you without nothing

My Dad payed on February a juicer’s and we never get the item. Curry must restructure all the departments or move bank to England is very bad after nearly 4 months no juices no money bag is much away from customers respect and support. Is a case if any solicitor interested don’t hesitate to contact me. Kind regards Sarah A daughter of Alexandru A.

It's frustrating to share my recent experience with online ordering. Despite placing an order on March 28th and receiving a notification of its readiness for collection by April 8th, my trip to the store proved fruitless as the item wasn't available. After reaching out to customer service via email, a case was finally created, albeit not assigned until April 13th. Since then, it's been a repetitive exchange of emails, with promises of investigation but no concrete resolution in sight. Dealing with this for nearly three weeks has been nothing short of exasperating and chaotic. At this point, I simply desire a refund to put an end to the ordeal. However, they've informed me that their investigation process will take two weeks to complete. If I don't get a refund before the 28th of April, I'll just reach out to my bank to proceed with a chargeback. My advice to fellow consumers: before making any purchases, it's wise to consult platforms like Trustpilot for insights into a company's reliability and customer service.

If you want to buy an item from here, never seek the opinion of a salesman, select and buy on your own, people who have no knowledge are working there as salesmen. They will make you select the wrong item and you can't change it.This is written from my own experience

Hopeless. First my item is in stock, then out, then the basket checkout part of their website is down (on two consecutive days). Difficult to find their telephone number but when I got it I went through the automated answering service which directed me back to their website! Not sure if there are any human beings actually working there. p.s. the website says... hurry their bank holiday sale ends Monday. This is the Wednesday after that event.

First of all I would like to say thank you the amazing store assistant Aldo for your patience and help during what was for me a very stressful situation. At my age navigating through the insurance company that curry use was a nightmare for me. The insurance company where so unhelpful and gave me false information from the very first call. Every time I had to call them I was given another agent who was equally as unhelpful as the last. Thanks to Aldo in Curry we have now sorted the issue. Thanks Aldo!

worst customer service. leave a printer there for replacement. no service number, no receipt. no reply to calls or emails. after a week I go there and find the printer still lying on the bench unmarked. these kids try their best but have no clue.

Been here several times! Last time went to pick up my dream laptop!! Good pricing, bunch of professionals! Good services, alot of products available. Must recommend!

WARNING!! They will not stand over so called insurances you purchase. I got my kids two Amazon fire tablets and was told if I get the additional insurance it would cover broken screens. I returned with this exact issue some 1.5yrs later and after an hr in store and talking to customer care, my claim was approved but they didn't have the tablet in stock, and the only one they had was a Lenovo option which the sales rep told me it was useless and not suitable for downloading kids games etc, so basicallg I'd no option. The one I had was in stock, but it was the new version and if I wanted it (as my version not avail anymore) then I had to take OUT NEW INSURANCE again, so this is what I had to do. I already paid €109 and now I've to pay €65 to leave with a tablet that's meant to be covered under insurance as no options in stock !!! JOKE. Absolute criminal, and not sure if the situation or dealing with the incompetent staff are worse. Danny is the store manager and useless would be a compliment, he didn't have a clue. Id suggest going on a empathy for customers crash course for dummys. I certainly won't be returning or spending another cent here.

I am a volunteer with a charity and I help deliver their computer programs, it is a free digital literacy programme, helping older people to get online, or use their smart device. I was asked by one of our clients to help her select a laptop and monitor as she was not confident in her own ability to select appropriate devices and did not trust salespeople to do right by her. I researched what was available online, I came up with a selection of options and promoted Currys as a trustworthy business that would look after her. Being still unconfident, she asked me to accompany her to the store at Unit 6 Mahon Point Retail Park, Cork, T12 YE81. Before leaving home, I checked that the devices were available in store and printed off a screen snip copy of the offers available in store. When we got there I showed her the options and talked her through the pros and cons. She picked the devices that she wanted to buy and we attracted the attention of a salesperson. I have had previous experiences in Currys that the in-store computer system has previously been proven to be out of date with advertised online pricing. I pointed out the overcharging in store and have on each occasion the staff have dealt with it immediately without an issue To this day, unfortunately, when advising people, I tell them to save or print out the web page offers before going into your stores to purchase their chosen devices. Back to our experience. The man who was dealing with us tried to charge €120 to my client above the online advertised price and when I pointed it out to him he was obviously unhappy with my interjection. He suggested that she buy it online as it was not available on your IT system at the reduced price. I told him that I had previously had similar issues and that the salesperson had dealt with it without any issues. He excused himself and went to another close by salesperson, hovered for a minute and came back and confirmed that we right and she would have to buy the laptop online. Now, at this point, I had enough. If I had let this lady attend Currys store alone, he would have ripped her off. I insisted that he call a manager and he implied that the salesperson he spoke to previously was a manager. I spotted an employee in a white shirt and he noticed that I was about to approach him myself. He rushed over to said employee, who was the manager and suddenly everything was all right, we could have the laptop for the advertised price. This salesperson's attitude during the encounter was horrible and after we had the clearance from the manager, he was still obviously upset by my insistence that we get the appropriate pricing applied Trust is important for everybody but when it comes to elderly people taking a plunge and entering the digital age it is even more important because they are generally paranoid as a result of the amount of warnings that they see in the media. I communicated with Currys via their online portal and the response that I received was just as bad as the experience I have just explained. It was a copy and paste reply with the line "With regards to the pricing, the price online and in-store may differ and we are not able to comment on the price products are at in-store. " How can this be true when their search results has an option to only show available in store based on eircode details? I will never recommend this store again and I expect another copy and paste reply from Currys in response to this submission. "Let the buyer beware" and there are other retailers that offer price matching without any issues.