Eire Electric Reviews (1/5)

I am so sorry I signed up for 12 months with this crowd. Absolutely attrocious customer service. Staff on phone lines and emails are completely incompetant. Company won't accept a Revolut IBAN as it's not Irish... 12 months ago I emailed them DD Mandate via email and it was OK. Now they are struggling to reply to an email sent 2 months ago... Go somewhere else.

It is a joke not a company. I’ve been charged twice for my bill. Rang the company and the nice guy on the phone sorted me out. I’m waiting 11 days now for my money to come. 11 DAYS!! I’ve received money from USA faster than getting back from Electric Ireland. Can’t wait for the contract to end with this supplier. Run away if you thinking of choosing them.

Their website, and all their online facilities generally, seems to be a shambles. One of the biggest companies in Ireland with a front-end that looks like it was hacked together by a 3rd year computer science student under duress. Creating a new online profile didn't work - I signed up, got the "Welcome to EI" email, completed registration, only to be unable to sign into the portal as the profile I just created some how did not exist..? Password recovery didn't work - Despite having just created a username and password, I couldn't log in. Then, when trying to reset a password, no email came through (as apparently, the account never existed..?) How about informing the user that their email doesn't exist instead of insisting the "email and/or password is incorrect". There's no option to add a new account under an existing email profile. The dropdown menus under 'Contact Us' are so counter-intuitive. There is no feedback form, so people take to Google reviews instead. Sort it out lads.

Absolutely dreadful customer service. I received a legal demand letter from electri ireland from my old apartment from 3 months ago saying I had to pay 60 when I paid the 80+ euro for the closing fee on my old account. Even though I'm still with electric Ireland, they wouldn't allow me to move my account causing me to pay a closing fee. I tried to pay the 60€ fee by telephone but when I talked to the employee he acted extremely rude. Demanding the account number. As i was half way through reading the account number, he hung up on me. When I rang back i was on hold for almost 10 minutes which caused my credit to run out. I could of payed the bill then and there, if the employee had any respect for the businesses customers.

The worse customer service I've ever experienced. Went to set up a new account it must be 3 weeks now, after about 20 phone calls where everything from my wife's first name, surname, DOB, phones number, authorised person, literally everything was incorrect, was asked to call back several time because there system wasn't working, etc, etc, and the final straw I went to cancel both gas and electricity today as we are just sick of it and the time being wasted and the customer service person hung-up with only one account cancelled.

I bought a house in Dec and opened a new account with Electric Ireland. The house had been empty for about a year before that. Electric Ireland opened the account based on some estimated reading which had no basis in reality, despite telling me at the time of opening that they would take an actual reading. Because of that, the usage in my first 2 months was sky-high! They cheated me out of nearly 350 euros because they were calculating my usage using an actual value but subtracting an estimated value as the initial reading! My bills since then, based on actual readings, has been much lower...as I knew they would be, given that I live alone and barely use gas! It doesnt cost 349 euros to cook food for 1 person! I called and asked them to change it, and the "supervisor" said she'll call back after "looking into it". She didnt, and they debited my account in a week or so. I even gave her the date and time of my calls with Electric Ireland, and asked her to listen to the calls where I clearly told them that I wasnt living in the house, and to only open the account if they have an actual reading. Clearly, they couldnt be a*sed, and they saw nothing wrong in cheating customers like this. Steer clear!

Have recently switched to Electric Ireland. I have received bills for electricity one day after another in small and large amounts. Bills do not match debits to my bank and some do not show as debits at all. Most confusing,disordered And frustrating experience I have ever come across. Bitterly regret having changed. Beware!!!

Avoid this provider at all costs. I switched over my supplier from Airtricity to electric Ireland. I received a welcome credit if 299 euro. Only after. Receiving my first bill was I made aware that the credit can only come off the electricity and not your gas bill. Also they say that the 200 government bonus can also be only used on four electric bills. Terrible customer service also just continually fobbed off and nothing gets done avoid avoid avoid

Stay away from this service provider Huge scammer and thief’s they are. Had been with them for 6 years. Changed my tariff to less favourable terms. customer support advised to submit meter to generate bill for January. They sent 2 bills, 1 over 300 and 2nd over 500. Through out the whole 6 years never have I ever had a bill of this amount. They are threatening as well to send people after me for money.

Giving one star even though I believe that they don't even deserve that. I'm switching apartments and spent hours on the phone today trying to move my electricity account to my new place. When entering the details to the system, the Electric Ireland agent on the phone recommended me to swap my day and night readings for my new place saying that they were swapped when the previous tenant left the place and that if we don't swap them now, I would be paying an additional high fee. I've never heard of an approach where I was advised to continue an error rather than discussing how this can be fixed. I was also surprised to hear that a mistake that was done prior to me was going to be reflected on my bill if I choose to provide the correct meter readings. One of the worst decisions I made was to switch to Electric Ireland despite the online ratings.

They made a blunder by withdrawing money from my Bank account too early, and I was charged 10 euro fee on my bank for failed direct debit. I called to complain. They said they will listen to the recording, and if what I say is true, they will refund me the money. They did exactly as they said, called me back straight away and also gave me little extras for inconvenience caused. Super company. Highly recommend to friends and family.

It is luck of the draw whenever you ring customer service. Most of the time it's someone who just couldn't be bothered processing details and they fob you off to another department or 'there is no one available at the moment to complete your registration, we'll call you back later.' If you ring back immediately after, you may then get someone else who will complete your query in one go. Not reliable.

Waiting 60 mins on hold and then when I got an agent he transferred me to another department which went on hold finally going to a mailbox that ended the call. No voicemail and no call back. 1:40 minutes on the phone. I work in customer service and would be fired if I treated a client like that.

I just now got off a 45 minute call with Electric Ireland's customer care centre. This guy named Keith was my customer care representative. Out of the 45 mins of the call, I spent 10mins waiting to speak to their rep, 2 minutes telling Keith my problem and the last 33 mins waiting to for him to get back to me after being kept on hold. So totally I spent 43 minutes just waiting.... It looked like he had forgotten that he had someone online. Extremely horrible customer service.

Appalling customer service. Over-charged on more than one occasion – our faulty meter was replaced by ESB and we were still charged almost €400 for 45 days (our usual bill was €150 a month). Have emailed and called the past two weeks and was fobbed off again today "I can see that the matter is closed. An agent will call you, I can't see the information on your file, the agent will receive an email telling them what happened and then call you". Switching to Airtricity. Would not recommend Electric Ireland.

The customer experience here is shocking. I am 6 weeks trying to get to the bottom of an issue. Their agents show no ownership. Training seems to be insufficient if given at all. They have an issue with their call system which disconnects calls on their end but will leave you on hold for 1 hr before hanging up. They know of this but will still put you on hold. Roulette. I personally am waiting 2 weeks for a supervisor call back and have called 3 consecutive days to speak to someone now but the agents can’t connect you to management I don’t know if this is covid wfh related but the whole thing really is atrocious. They must spend millions in advertising/sales agents which is a total waste if they neglect this portion of the company. Furious. Going to see if I can move providers tmrw. Be very very careful signing up. Reaching out on Twitter is no use either.....

Took me an hour and three different calls over two hours to get the issue resolved. Martin who I eventually got on the third call from the pay as you go support team was fantastic. Thank you to him for sticking with me to get it resolved. He kept it from being a one star.

Have called on three separate occasions and on each waited 30/40minutes only to be cut off due to the advisor on the other end not picking up the call and rather than it being routed to next available advisor the call is ended. Easily one of the most frustrating experiences with a company I've ever had.

Tried setting up a new gas account with them 5 times and each time they assured me it was all sorted and gave me a date for the new meter to be installed by GNI...each time GNI were a no show and had not been sent any details by Electric Ireland... I wasted hours on the phone with them and after a month of getting nowhere with them tried Bord Gais and they had my account set up and a new meter installed within 3 days. Shame on you Electric Ireland.

Worst customer service of all the energy suppliers. Impossible to get through, once you do you get put on hold forever until the call is disconnected. The same lame excuse "We are experiencing reduced capacity across all contact channels" has been used for the last 8 months, which tells you that their focus is absolutely not customer service.