Eire Electric Reviews (1/5)

I have rang on numerous occasions as I signed up for the dual fuel package, my gas has still not been changed over, I spent nearly 1 hr on the phone trying to sort it out, also previous to that I was on hold for nearly a half an hr when I had to hang up as I had to go back to work. I requested a call back twice, I was never called back. I have sent emails in which I was told I would be waiting at least 8 days for a reply to it!!!! So fed up with electric ireland

Clearly the employees are working in call centre taking incoming calls from the main switch. No manager, supervisor or team leader is present leaving the switchboard operators freedom to treat callers with as much arrogance and non politeness as possible. Spoke with one agent today and following giving my account, dob, address required along with payment, the ignorant little rascal slams down the phone as I asked for a moment to retrieve a pen to write down my receipt authorisation payment code. I then wasted my time phoning back three times to attain said code. This was refused by another call centre rep. Zero customer service. Extremely rude call centre workers. HORRIBLE to deal with. I hate this company!!!! Thanks Ryan & Luke. ..(or whatever 'made up' names you call yourselves under) Ya' made my day..!!! 😩 Update; how am I supposed to pay my bill when you keep changing the 18000 phone number...

I cannot count the amount of times I have had issues with Electric Ireland! When we moved it took them 6 months to eventually open my gas account (after endless phone calls from my side and non existent customer service) to which that wasn’t even done correctly. Now we have moved into a new house and informed them of this but I still get a bill for our old residence! The bill has our new address on it but is for the old residence… can you guys get anything right at this point? I’m beyond frustrated…. Definitely switching energy suppliers this month! I’m done.

Joke of a set up with regards pay as you go gas. Issue with the account where we were owed monies by them. Told to top up up to 3 times on 3 separate days in order for the money owed to go onto the account. So in order to get what you're owed they need you to pay for more credit. Impossible to get through to them on the phone and seems to always be another departments problem. They're quick enough to take the money off the meter.

This company is by far the worst customer service I have ever experienced, if I could give a minus rating I would. I was in the process of switching to them but then decided against it, I cancelled the order well within the cooling off period. Over a month and 5 phone calls later they still have not cancelled the switch and are now sending me bills for it. This is a fairly basic request yet it seems impossible for them to do it, constant empty promises that it will be sorted. Don't go anywhere near this company unless your want your time wasted.

Their Customer "Services" are non existent and obviously designed to avoid dealing with Customer queries/complaints but everyone knows this .......... now I can't even log in to my online account after trying several devices and networks. And before Aoife, or whoever from the "Social Media Department", tells me to get in touch through Facebook, Twitter etc. I'm not on Facebook or Twitter or any social media platforms so don't bother ........ just get your s**t together Electric Ireland and tackle Customers issues properly.

I have paid all my bills like everyone else commenting here. I had to close my account (over the phone) because I moved home, but surprisingly a month or so later got a message from Electric Ireland telling me I owed them money for a period of time AFTER I closed my account plus a DEPOSIT. I phoned them again and they said I had never closed my account. I wonder what they have done with the info I gave them (my name, address, birth date, meter readings etc) in order to close my account. An attendant claimed they didn't close my account because I never called them BACK to confirm that I was closing it AFTER I paid the last bill I'd REQUESTED with the remaining amount due. Really? Do I have to call you twice? Now I get a message from a debt collector for a service I didn't make any use of. Funny thing is before I was sent these messages a door-to-door salesperson knocked on my door at my new address and the first thing she says is "hey, you were a client of electric Ireland, why did you decide to leave us?", which means they were well aware that I had closed my account. They had my name and new address. After telling me all kinds of lies and playing low to damage the competition's image so that I would hire Electric Ireland's service again (thank God I didn't), the lady finally left me alone. This is their unscrupulous way of making profit. I am not paying for a service I didn't request and I am definitely not paying for a mistake of one of the many little liars you have as employees.

After trying for 2 days I eventually got through to a customer service representative in the pay as you go department. I had 3 issues all involving my pay as you go account. The person was dismissive curt and her answers to my three problems were NO I CAN'T HELP NO I CAN'T HELP NO I CAN'T HELP. She had absolutely no inclination to help me. I asked who could help she said credit department so I asked to be put through. No they are gone home. I rang credit department next day and was told that the information I needed would be from the pay as you go team. I literally started crying and relayed what "McLazy" had said so the guy helped me but by that stage I already felt like a second class citizen. Shame on you whoever you are.

Faulty gas meter couldn't be read so I was charged an estimated bill based on the previous tenant's consumption. Electric Ireland have confirmed this as 'not ideal' but apart from that they say their hands are tied and I have had to pay. Has taken 9 months of emails and calls to get nowhere. Sometimes it's taken 2 months to get a reply - so much for their charter to deal with all queries within 10 days. Avoid! Avoid! Avoid!

Been trying to change my direct debit date and get some old bills. Should be fairly straightforward right? First call said they couldn’t help me, 2 emails sent with no response in over a week. Currently on hold for the last 40 minutes. Actually useless.

Contact C.r.u, Liveline and minister We have been trying to switch to a 26% saver deal sinc ethe 02/09. Called multiple times, emailed multiple times. Our bill is incorrect and increasing by the day, no transparency no way to pay it and nobody to contact! We have been lied to by staff on numerous occasions saying they would call us back and escalate our issue, we would be contacted in 10 working days, all Lies!! I suggest you look at their customer charter, they say we are owed 40 euro if they do not fulfill obligations! so far they have let us down on 4 points of their customer charter meaning they owe us 160 euro. Also contact the cru to make them aware! I have emailed Joe Duffy to make the country aware of what they are doing. We are unable to switch accounts as they will not resolve our bill, which is illegal! I will continue to email the minister until this is resolved. Electric ireland should be shut down, disgraceful!

What a disappointment of a customer service...no matter how many times I tried it is IMPOSSIBLE to log onto my online account...how hard is it to have a online account recovery that works. Emailed customer service...14 days to reply to me...14 days!!! Then when I replied with the details they needed another email bounced back saying it would be 8 days before I would get another response !!! If I could access my online account I could fix the query myself. Note the company is never a second late taking money from my account by direct debit. I feel sorry for our senior citizens who have to navigate this excuse for customer service.

The worst company I've ever had to deal with. Dose anyone man their phone lines? Trying to get a 60 digit code to unlock a prepay meter this morning. Frist 2 calls rang for 17mins and 11 seconds and then a prerecorded voice tells me there is no-one to take my call and then I'm disconnected from the call. 3rd time calling. It rings for about 15mins. A lady answers (🙌🙌🙏🙏). She takes my details and puts me on hold. The same lady then came back to me a couple of minutes later and told me she couldn't help me but told me she'd put me through to someone else who could. On hold again. After waiting about another 20mins the same lady come back to me and told me the department I was on to couldn't help me and I'd have to call customer service (that's incorrect). This 3rd call lasted 37min and 20 seconds. I've been an hour and a half trying to get a meter unlocked this morning and have just given up. A colleague of mine will try again on Monday....

Really disappointed with Electric Ireland.Sent in 2 meter readings and still no bill.Contacted them to be told there is a payment block cos of estimated bills but how can you estimate if you got the readings.2 years since first email on smart meter.Have 1 week to get bill or legal action will begin.

Edit: Hi Aoife, thank you for reaching out to me. Unfortunately I am experiencing a high volume of messages at present from substandard providers making the usual excuses. Please contact me on one of my social media channels and I'll be sure to ignore you. I was out of contract so rang to see if they'd offer me a discount to renew. The person I got through to said she'd transfer me to the "loyalty team". Was put on hold for a minute she came back on said they were not answering so she'd ask them to call me maybe in the next few days. She kind of sniggered when I said so nobody is available to speak to me now and simply answered "no". Very odd way to treat a customer I have no doubt if I was a new customer they'd have signed me up thereh and then with a nice big discount. Needless to say I hung up went on Bonkers and moved to Board Gas straight away. If you can't even be bothered speaking to me when I call why would I stay and pay you thousands of euro for another year.

Would give a zero star if i could. Wait times of 70/80 mins both times. Systems asking for numbers from my bill which i couldnt have given im a new customer. Letters being sent to old housemate saying charges bounced after they cancelled their account and i made a new one. I have yet to be sent a bill. + more...

Dreadful service. The young lady who answered the call did not know what she was talking about. When O asked about variable versus fixed contract she said she couldn't hear me as line breaking up and then she hung up

If I could give no start I would. Customer service non existent. I have tried to contact Electric Ireland for the past two months to receive my electric bill. I have been transferred from one person to another and yet have not received my bill not to mention an email indicating the current status of my enquiry. I have sent several emails and I have tried calling the company on several occasions with no response. Being on hold for over an hour and having received no real communication makes me believe that no one actually work in this company.

I was direct debited for a bill that I had already paid in full, so was charged twice. I called numerous times being told I'd be refunded but in the end I had to force the issue with my bank to do a mandatory refund. They were not going to refund me otherwise. For one call I made I was speaking to someone for 50 minutes, they couldn't answer me on why I couldn't be refunded and then simply hung up on me. Making an official complaint to an external body to hopefully get some answers. Worst customer service I've ever experienced.

Appalling service. I opened an account a month ago but they continue to confuse me with the previous account holder and don't give the option to change the email connected despite asking at the time of opening the account. I called and was told they would ring the next day. They call for 5 seconds and hang up. Then when I spoke to someone, they said I would need the other account holder and couldn't help. Then 2 weeks ago, I tried to open a new account for a new apartment and got no call back at all. Each time I ring, the waiting time gets longer and there is no follow up. I waited 50 minutes (the wait is never less than 30) and when it rang out THEY HUNG UP. It's insane that they insist on setting up an online account while on hold yet the online account is completely useless for making adjustments or having any control over the service. They also have the nerve to charge €50 for cancelling within a year.