Eire Electric Reviews (1/5)

At the start my bills were manageable. I switched because I was getting charged €300 in summertime for a 1 bedroom apartment by SSE Airtricity. When I switched to electric Ireland my bills dropped drastically to around €150 when I was a new customer. Now they have the audacity to charge me €500 for a 1 bed room aparment. I do not believe I have consumed that much electricity. It doesn’t make sense, from November government announced that the prices will be decreased. That’s absolutely disgraceful to be charging that much for a 1 bedroom apartment, I thought this company was different I guess I was wrong

I cannot give minus but I should ! Screaming at me that I am an idiot, stupid immigrant and saying they can take money whenever they want from my account and there is nothing I can do about it , why? Because they stole 650 euro fro the last tenants bills and put his late payments on me , refuse to pay me back refuse to close the case so CRU can take over , just so disrespectful and degrading I am a stupid Imigrant because I come from Sweden and I am so stupid according to them because I want my money back and that they remove the late payments, but no 8 months later they refuse, they are an illegal company and all of us should report them together , I a making police report today on the last person I spoke to in this company , enough is enough they are thief’s and the worst people you will ever talk to! They destroyed my life here

They don't even deserve 1 star. My husband and I wasted so much time for several days to ask such a simple thing. I will never go with them again.

I have no social media so go away with your generic responses. An absolute appalling company. Never thought i would find someone worse then Eir but fair play Electric Ireland 👏👏Into April 2023 and still no bill or call backs as promised. Its great to be getting no bills. Back n forth with mails and no joy. Gave up with calls as nobody in the world has the amount of time needed to get in contact with somebody. have to give 1 star. I signed up for an account in June 2022. I have yet to recieve a bill (october 19th now) which is not a bad thing. They seem to see that my account has been set up but has never been registered for unknown reasons. Can't get through by phone as its well over an hour wait and online chat say you need to ring a different department. Have been told twice that I will receive a call from them within 2/3 days and this has never happened. I am a new customer and I am sorry I have ever joined them. Its really not worth the stress and constant worry I am going through with an outstanding bill no doubt to come at some stage and nothing been done by electric ieland aprt from letting it build up. Would not recommend electric ireland.

Again I have to write another terrible review for electric Ireland. We changed from PAYG gas to Normal metered billing on Tuesday, and to preface the meter was in credit with no debt. Fast forward to this morning received a bill for 342 euro which was Overdue. 3 days after the meter was replaced. Called to query the bill could not get a straight answer, ask to speak to a supervisor who continued to explain how prepay meters work, and that they could have a general debt which was not the case as their was no debt on the meter and it was in credit. I was advised it would be up to 10 days to have the issue rectified which is not good enough. Issuing a bill like this causes undue stress and hardship in the run up to Christmas especially in the current climate. Any time I have to contact Electric Ireland its a nightmare, no one department can answer a simple query on a bill. I have logged a formal complain and if your customer service reps read these reviews I would like someone to call me to give me a straight answer and resolve this issue with an incorrect bill. Terrible customer service 45 mins on the phone and still have no idea where this stands. Update : A week later still no response from Electric Ireland on this. Even considering the Escalation from the social media teams. I will keep updating this review to reflect the customer service of this company, a very simple billing query and still in the dark.

We only joined Electric Ireland a few months back. First bill was correct with no issues. Our second bill came down as 1.4k absolutely ridiculous. Was on the phone with multiple people. Kept pushing blame on ESB for the wrong meter reading. ESB confirmed straight away over the phone that the reading Electric Ireland have in their system is 3000kWh higher than theirs. Expected me to wait 14 days for the issue to be resolved 'cause that's the process'. Only after I mentioned the 14 days period would finish after the bill is due the girl blocked the payment. Was very unpleasant and hasn't even acknowledged any wrongdoing from their side or apologize for inconvenience or the issues caused. I was promised a phone call back, email was supposed to get a response. Nothing. They changed the bill and resent it as if nothing happened. The stress me and my husband experienced due to their mistake was insane. Getting a bill with extra 1k just a few weeks before Christmas is mad. Joke of customer service.

Pure scammers!!!! When you have to phone them (because they will overcharge you), you get through to a call centre in India or Pakistanor somewhere... this is pointless... we both couldn't understand each other's accents, I wasted my whole lunch break onto these people but no joy. When you call them I suggest you just let the agent mess things up (it's really easy) then DEMAND to speak to a manager..... the manager isn't based in india or Pakistan and will have a normal accent 👍

I have same experience as Steve McCurry. I have moved house in March 2023 and they had agreed to move the account to new place which was going well until July 12th 2023 when I last paid a bill this year, suddenly I got a call from their customer service on 03/08/23 stating there's something they would like to do on my account and they will temporarily close it and reopen it with any issues and it won't affect me in anyway.... Fastforward....I have called customer four times spending a minimum of 40 mins on the phone over a closed account and no bill from mid July till October and receiving letter at my house that I'm not registered with any electricity company and was re-debited a bill I have paid from the old house. Today 03/11/23, I woke up to an email of my bill of €615.89 ranging from 30/04/23 to 02/11/23. If I last paid bill in July, how is it that I'm being charged from March till date? Also, they have done something to my Credit balance as it is inaccurate from what i last saw on my accountfew days ago. This service is very very bad, no response to email..... They don't even deserve a star. I'm done with Electric Ireland

My second awful experience with them: Again it was about closing my account, I filled out the online form with the meter reading from 11th December and received an automated email: Dear Customer Thank you for submitting your details which we will now process for you. You don’t need to do anything else! Regards, Electric Ireland Service Team Today I woke up with a bill in the inbox until 21st December, so charging me already for whatever the next person used! Customer service on the chat was just like "well you have to call xyz", so much to what is written in their mail about "You don’t need to do anything else!" This is the second time I got scammed and honestly I have never seen a company that is in any way worse with their processes! Avoid under any circumstances! And @their support team who will now paste a lame standard "contact us on facebook" reply, I already did text you there for a first issue, where I was scammed for more than 350€ on December 1st 2022 and never received an answer, so you can also save you that!

Never again ElectricIreland!!!!!!!! This is typical Irish bad job. We have been trying to get the overpayment back for the third month. No one answers emails, on the phone line they promise to call back, but no one did. We switched to PrePay Power and we are satisfied. Cheaper electricity and a great app on your phone. I recommend to all.

Probably one of the worst electric providers out there, the staff over the phone are so rude and knock you off repeatedly to avoid resolving issues. My contract os finished next week and I can't wait to change.

Unable to get the 150 government grant. When I complained they gave me a code that was already used. Five emails and three phone calls later I still have not got my credit....

This is such a horrible experience with this company. I recently opened up an account and they have given me a huge bill even though I provided them with the meter reading from get go. I have been on constantly to the phone talking to multiple agents who for some reason do not communicate with each other! They keep telling me they left notes of this that but everytime I call it’s like I have to say something. I eventually got through customer service team who corrected my move in date and said to contact the customer team again for refund as my tenancy date would be adjusted. I called the customer team again and they advised a refund would come through. A week later I called to follow up on the refund as I can see a credit in my bill and surprise surprise the supervisor tells me I have to submit another reading in order to get the refund mind you inconveniencing me and I live in apartment complex! I want to change this provider if anyone knows an alternative company please let me know. This is a joke! Btw I even lodged a complaint few weeks back and when I was following up on status of that. Apparenty no record but I have it all on email!

Got a meter reading after it not being done for a while? GAS 1200 AND Electric 640? Dirty dogs overcharging customers. Scum organisation

Absolutely appalling service from Electric Ireland, over 2,800 Euros debited from my account for a four-month Period - Estimated as well! No bill was sent to me after requesting paperless bills. Apparently, this is my fault! The agent refused to send me a copy of my bill and told me I should have registered myself on the website for paperless billing. Had I been given this information in the first place then of course I would have followed the procedures given to me! Then I was informed that he would send me an email for registration but that would take up to 24 hours! Could that not have been sent to me months ago! Shocking, still on hold again for the second time! Surely, they are not entitled to take such large sums of money from an account without at least sending a bill! Now on hold for the third time, the worst customer service I have received to date.

The absolute worst customer care division I have ever dealt. Shockingly bad. Our bill was paid and then two weeks later they credit us with €680. I rang them to let them know about their mistake. The following week they take €680 out of my account. For absolutely no reasons. I Spent 3 hours in total to get to the bottom of it. They are refusing to give me the money back and will only give me credit. Can someone please explain this to me? How is this even possible. Avoid the company at all costs. I’ll be leaving tomorrow. Disgrace of a company. Disgusting.

I have never been more disgusted by a company in my life. Moved into a new house and signed up as per a recommendation, I wish I never bothered. They have lied over and over again to me. I have spent hours on the phone to them, being sent from pillar to post and still haven't had the shipper lock removed from My house. The lock was put on before I moved in so it's not on me it's there. I have been given appts but no show from them. I have been told the lock had been removed but nope its still on. I was told a manager would call me today and nothing. I will be reporting this all woth proof of my calls. Proof of the money I have spent on heater ect to the CRU. it is cruel to leave a family with young children without heat for over a month and then lie to customers about why and when the issue will be sorted.

Seems like nobody has every moved house before. Pushed from pillar to post. Online doesn't work because it is a smart meter. Update 3 weeks later. My online account is screwed up on because of the move. I'm now seeing an account that was closed in 2021 instead of the new accounts that I'm now being billed on. had to spend a further 30 mins on a call fixing the mess. 6 weeks later. Gas has been cutoff as Electric Ireland have not transferred. Now have no gas. Customer service have no clue how to resolve it.

Hello, I recently moved to a new address and I've been waiting for an electric meter for 6 months, I don't recommend it, I have to call them every month until they turn on the electricity.

Absolutely shocking service by Electric Ireland. Moved into a new house uploaded all meter readings recieved confirmation of account set up for electricity and gas. Was contacted 6 months later with a serious bill back dated before we moved into our home and seems like they have no information on the system of us setting up an account even though we have confirmation from them by email. Being passed around in circles nobody wants to deal with our query as they clearly do not know how to manage it as it was a fault on there side.