Energlaze Reviews (3/5)

***Stay away from Energlaze!***Read before engaging with them*** Our nightmare with Energlaze started on 10 July 2024. James from sales gave us a good quote for replacing windows and wrapping the house. However, this quote (€33,872.60, where the wrong grand was applied) was just the first of other 3, all more expensive, and we managed to come to an agreement for 36.000euros. After closing the deal and sending the deposit, James stopped answering. I wanted to have some clarification about the specification of the project, so I contacted the office. Sharon told me that James would have called me back, until I was told that James was no longer working for Energlaze. Since the project wasn't starting and weeks passed by without any clarification I requested the company to give us an explanation. Jamie from the sales team and Pat were over to discuss details and to apologize for the delay. Pat started lecturing me and my partner about how Palladium lock works and how often people would call him after being lock out from their houses, but still no clarification about the job timeframe was given. Instead, Pat pointed out that the door that we initially chose with James (Rome, Palladium) had a different mechanism and we had to pay an extra 500 euros. Jamie also mentioned that the 2 french doors at the back of our house were not originally included in James quote. Obviously, both doors were included in the original quote. We agreed on paying the extra 500 and Energlaze agreed on not charging us for the 2 french door (included in the quote with James). I requested Pat and Jamie to give us a detailed written quote including all windows and doors. The quote was sent the following week. Weeks passed by and I kept asking the company for updates in vane. On 6 September 2024, Jamie sent us an email stating that the surveyor had outlined that extra work for the wrapping needed to be done for an extra 4,500euros. At this point, my partner and myself in shock replied saying that the work should have been outlined earlier on and they were backing out from the agreement, as they had deliberately lied on the additional work to ask for more money. I had to put the managing director in cc in order to return us the deposit, which was returned the week after. We wasted 2 months with Energlaze so far. I warn you not use them. You can't trust them!

Excellent service all around.

Excellent job carried out replacing kitchen window glass and glass panes of sunroom.

We were very happy with the performance of Energlaze. The contract was carried out within the agreed time frame and budget. Both Darren and Brian who installed our replacement windows did so in a higly professional, skilled and conscientious manner. They were courteous and responsible and took every effort to minimise intrusion and the inevitable dirt and damage required in the process.