East Coast Energy

I got a heat pump and 10 solar panels installed last April 2023, since then everything has gone without a hitch, absolutely no issue except for a possible leak (which wasn't there fault) but they sent out a plumber and the lads who installed the solar panels to investigate today (nearly a year after the installation) - delighted with the customer service. Leaving a review now as I wanted to see how the heatpump and solar panels performed and if there was any issues - Highly recommended

I was in work the day Chris Installed my charger but what a professional job he did,it wasnt straight forward but done to perfection. Great company to deal with and wouldn't hesitate recommending them,happy customer

This should be a 4 or 5 star review. Can't give a half star but it is a 2 and a half star review. However! The guys let themselves down. In military parlance the term is shooting yourself in the foot. The initial install was prompt and well done. The electrician explained everything and demonstrated the workings of the charger. The process for the grant was explained. I was very happy. I paid the invoice in full the next day. I had been informed that any delay in getting the grant would be the fault of the SEAI. My install was beginning of OCT 23. I submitted all my paperwork 4th Oct 23. I checked by bank on mid December 23. No Payment of grant. I contacted SEAI. They got back to me after a couple of days informing me that the paperwork from the installing electricians had not been submitted. I contacted East Coast Energy and had the following contact "Hi Stephen, Got your message via Carol about your grant form Would you still have a copy of the 2 tests certs from the installation by any chance please ? Regards, Also could you please forward me the email from SEAI with the link to the electricians form in the body please ?" I complied with the request. That is all I got. no explanation, no apology. Basically I take it as a we got the money, & don't care from the company. Is a sorry to much to ask for? They have had weeks to rectify the matter. But no! Hence the 2 and a half star review. It is now February 2024. I still have not had my grant paid to me. Like everyone I have had plenty of bills to pay. I would advise anyone using East Coast to chase them up after and ask for confirmation that they have complied with what is needed because their administration is very poor. Speaking from my experience. Stephen

Thanks Ollie was brilliant to deal with. He turned up when he said he would. Was clean & efficient. I would highly recommend him

Excellent service and support for my new Heatpump and EV charger 👍

After getting quotes from seven different suppliers, we settled with East Coast Energy. It was an excellent experience from start to finish. Clear prompt and competitive quotation with all queries answered. Install team arrived on time and were at all times tidy and professional. Quality of install was excellent. The bespoke user guide was a nice touch. Prompt submittal of grant and NC6 forms. Couldn’t recommend highly enough.