East Coast Energy

This should be a 4 or 5 star review. Can't give a half star but it is a 2 and a half star review. However! The guys let themselves down. In military parlance the term is shooting yourself in the foot. The initial install was prompt and well done. The electrician explained everything and demonstrated the workings of the charger. The process for the grant was explained. I was very happy. I paid the invoice in full the next day. I had been informed that any delay in getting the grant would be the fault of the SEAI. My install was beginning of OCT 23. I submitted all my paperwork 4th Oct 23. I checked by bank on mid December 23. No Payment of grant. I contacted SEAI. They got back to me after a couple of days informing me that the paperwork from the installing electricians had not been submitted. I contacted East Coast Energy and had the following contact "Hi Stephen, Got your message via Carol about your grant form Would you still have a copy of the 2 tests certs from the installation by any chance please ? Regards, Also could you please forward me the email from SEAI with the link to the electricians form in the body please ?" I complied with the request. That is all I got. no explanation, no apology. Basically I take it as a we got the money, & don't care from the company. Is a sorry to much to ask for? They have had weeks to rectify the matter. But no! Hence the 2 and a half star review. It is now February 2024. I still have not had my grant paid to me. Like everyone I have had plenty of bills to pay. I would advise anyone using East Coast to chase them up after and ask for confirmation that they have complied with what is needed because their administration is very poor. Speaking from my experience. Stephen

Thanks Ollie was brilliant to deal with. He turned up when he said he would. Was clean & efficient. I would highly recommend him

Excellent service and support for my new Heatpump and EV charger 👍