NRG Panel Reviews (4/5)

From the offset they were ok to deal with, had booked by date for 3 months then a week before installation they rand to try and change dates which they were told no, tried again two days later and gave me a different date again told no, one of the admin personnel sorted that to be fair, the install was good, very clean. Then the icing on the cake the most non-customer centric/ignorant administrator rand me 24hr post installation looking for the rest of the payment, when I pointed out the BER was included in the price and hadn’t been completed she got quite irate and told me the grant could be delayed. I spoke to SEAI and there is several months left in my grant, I emailed their office about her and to be fair a manager rang me directly at 8.30pm the same night and was very apologetic. To expedite the process I arranged for the BER to get completed myself even though it was their responsibility. In short if you use them, confirm your date and do not change it unless a storm named ‘Mike Tyson’ is forecast and ask for a point of contact and not the person in grant administration who really could do with some customer care training.

The team were great. We live in an older cottage so it threw up some challenges but nothing the team could not handle. The team were engaged, quick and very tidy. highly recommend.

Love my solar panels and great staff that fitted them along with the staff at the other end of the phone

Very efficient service from quote to installation. Also excellent aftercare when I phoned a few times with questions about the system

Easyto deal with.everthing explained.crew tidy workers with little or no disruption

Late and left with two piles of motar dust in bedrooms without cleaning it up or informing me

Everyone made our purchase easy, everything explained and they even sorted out our grant application

Communication was brilliant, from the time they set off from home base in Monaghan I believe to the time they arrived

Friendly helpful staff, quick, neat and clean installation and good after sales service.

Efficient & tidy work. Very helpful pre and post consultation. Good service.

From ordering quick dispatch stress free fitting. Stood by their promise if recommended to other patrons

The Company got back to me promptly and helped me when I changed my WiFi router. All systems are up and running efficiently.

One phone call and the thermostat was adjusted to give us warm radiators on first floor.

Great to deal with, this was our second install at a second location. Highly recommend.

NRG were great to deal with. If employees are a reflection of the company; this is a very good company.

Good communication at the start of the process and right through until the job was completed.

Really nice and quick installation and very good responses from the NRG team

Very professional and clear. All done when indicated. Nice and tidy work

100% as advised. No gimmicks. Sorry I hadn’t installed sooner

Workmen were extremely nice .house was always protected from dirt