NRG Panel Reviews (4/5)

In and east west solar panel divided panels it was set on a single line and only for my interest and insistence was spotted and fixed six months after installation (next year we will be able to calculate how much energy was lost) We were told that battery could be fixed at a later stage but they forgot to mention that unless we change the inverter we can only install a particular type of German made battery that is twice the price of others in the market. Apart of that all fine 🙄. Work done clean and on time.

Highly recommend this company they were efficient easy to deal with work was completed to a very high standard no mess left behind. We’ve had to contact the company regarding issues with our internet they were very quick to respond and we had our problem sorted. Great company to deal with.

Installation very efficient. Prompt and tidy.

NRG were generally very helpful and efficient, and the installation happened faster and for less money than was anticipated from the original enquiry. The only slight negative was the uploading of the information to claim the grant, which was easily resolved with some follow up, but led to the process taking longer than projected.

Communication was instant and reliable and installation was seamless.

The salesman was helpful, but didn't explain well (or wasn't aware of) the fact that when there's a power cut, the solar panels shut down, and only an emergency supply from the battery can be used. We wanted to keep the heating going during a power outage, and though a workaround was found, it was not as simple as originally portrayed. There was a long lead time on scheduled installation, but I was given a cancellation 3 months ahead last December which was great. Installation was quick (one day) with carpets protected and everything cleaned up afterwards. There was a problem with the electrical installation, however, which meant it wasn't finished until late in the evening with no time for a proper run through of the system. The electrical problem was a mis-connection, sorted over the phone the next day. The wifi connector then failed a few days later, but was promptly replaced the following day. The system has performed well since. It provides 3.8kW from 10 panels, and heats the water from any surplus. The battery provides some power in the evenings and except in mid-winter, or particularly dull days, usually recharges fully the following day. Any remaining surplus is exported to the grid and provides a useful offset against bills. My main reason for selecting NRG over other quotes is because of their association with the ESB.

I was pleasantly surprised at how seamless NRG Panel made the initial contact, the call out and then the installation of the panels on our roof. Fast, efficient and friendly is how I describe them

Everything went great and the system was generating real electricity very quick

Excellent service from everyone we dealt with. I would highly recommend them.

First class service from first contact to installation complete, very competent and friendly staff.

Very professional company

The system was installed efficiently but the main string (13 panels East facing) were not connected up properly so ended up loose all of August sunshine. The system was only working on 4 West facing panels which produced very little energy. After contacting you, the engineer found that the main string was not connected up correctly to the inverter. I cannot understand why your installation engineers don’t have a commission phase once the system is installed to check it is working as per design.

Great price efficient fitting Great customer service

From the first contact with NRG Panel to the installation and on to the payment of the grant the process was seamless. The staff were very helpful at all times. The solar panels seem to be working well.

Impressed. with professional approach to project from start to finish .

Excellent service from start to finish. Each stage was handled very well which resulted in a stress free and efficient installation.

Great bunch of guys arrived on time and completed the work within a few hours. Great standard of work and everything left neat and tidy. Thank you, we are delighted with our solar panels.

Great sales team Great installation team Great support team Efficient, pleasant and courteous to deal with Would recommend to anyone interested in solar panels

I found this company very easy to deal with, from initial contact about getting solar panels right through to installation everyone I dealt with was efficient, helpful and professional. Any queries or issues were dealt with speedily. Company very responsive to emails or telephone calls.

Excellent installers and back up service, good reaction time and knowledgeable staff